1. Who we are

This Privacy Policy explains how personal information is collected, used and handled in connection with the Jack Link’s brand in Australia and New Zealand.

For the purposes of applicable privacy laws:

• In Australia, personal information is collected and handled by Link Foods Australia Pty Ltd (ABN 32 081 070 368).
• In New Zealand, personal information is collected and handled by Link Foods New Zealand Limited.

References to “Jack Link’s”, “we”, “us” or “our” in this policy refer to the relevant Link Foods entity operating the Jack Link’s brand in your country.

2. Personal information we collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Delivery and billing address
• Order and purchase history
• Information you provide when entering competitions, promotions or completing forms
• Communications you send to us
• Website and email interaction data (such as IP address, device type, browser, pages viewed, email opens and clicks)

3. How we collect personal information

We collect personal information when you:

• Subscribe to our email or marketing communications
• Place an order through our online store
• Enter a competition, promotion or giveaway
• Contact us via our website, email or customer support channels
• Interact with our website, digital advertising or emails

4. How we use personal information

We use personal information to:

• Process and fulfil orders
• Communicate with you about orders, enquiries or customer support matters
• Send you marketing communications about Jack Link’s products, promotions and news
• Administer competitions and promotions
• Improve our products, website, marketing and customer experience
• Meet legal, regulatory and compliance obligations

5. Marketing communications

If you choose to subscribe, we may send you marketing communications about Jack Link’s products, promotions and updates.

You can unsubscribe at any time by using the unsubscribe link included in every marketing email or by contacting us using the details below.

6. Disclosure of personal information

We may share personal information with trusted third-party service providers who assist us in operating our business, including providers of:

• Ecommerce and website platforms
• Email marketing and customer communications
• Analytics and performance measurement
• Payment processing
• Order fulfilment and delivery services

These service providers are only authorised to use personal information as necessary to provide services to us.

7. Overseas disclosure

Some of our service providers may store or process personal information outside Australia or New Zealand, including in countries such as the United States.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy laws.

8. Security of personal information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

9. Access and correction

You may request access to the personal information we hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. We encourage you to review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email: enquiries@jacklinks.com.au

Business:

• Link Foods Australia Pty Ltd (Australia)
• Link Foods New Zealand Limited (New Zealand)